Our Values
Guided by Integrity, Driven by Excellence.
At the core of our mission, we prioritize five core values and strive for excellence in everything we do. These shape our decisions, inspire our actions, and define who we are.
Talent management
Obsession
The answer is always…
Yes!
Now what was your question?
It’s long been preached to never tell guests “no”, but at Tembo HG, we take that sentiment a bit further. We believe in empowering employees to say “yes”, no matter what the question is or what department might normally handle said request. A little creativity and initiative can go a long way.
Inside & out, we ooze
Quality Customer service
We strongly believe in instilling a culture where guests, as well as those who serve guests, are treated with equitable kindness and empathy, whether it’s a good day or a bad day. When that balance is reached, magic follows.
The only peer pressure we encourage is
Positive peer pressure
Have you ever been to Disney World and noticed that every employee, whether they’re in a business suit or a cartoon character suit, picks up trash when they see it on the ground? New hires aren’t only taught to pick up trash at orientation, but they see successful veterans within the organization setting that example every day until they realize that’s the way to “fit in”. Our goal is to get your organizational culture to that level so that even when you aren’t present, you can have peace of mind knowing the culture will maintain itself.
A purpose driven
Approach to the Workplace
We believe in empowering employees on all levels to be purpose-driven, even if it means breaking away from their routine to enhance a guest’s experience. Employees on the frontlines shouldn’t be afraid to go out of their way to assist a guest without management’s permission. They should feel empowered to help that guest because time spent that way is their job.
